Qarah-Q

Your privacy is critically important to us. This Privacy Statement describes how Qarah-Q ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our mobile application and services ("Services").

1. Information We Collect

We collect various types of information to provide and improve our Service, including:

Personal Identification Information: Name, email address, phone number, national ID, date of birth, address, gender, nationality, and other details you provide during registration.
Health Information: Medical history, allergies, chronic conditions, blood type, and details from medical reports you upload or that are generated during your visits.
Financial Information: Details of your Treatment Security Wallet, including bank account information for withdrawals and transaction history.
Location Information: With your permission, we collect your precise location to provide AI-powered ETA calculations for remote queue requests and suggest nearby healthcare facilities.
Biometric Information: With your explicit consent, we collect and store biometric data (e.g., fingerprints) for secure identity verification and emergency access purposes.
AI-Generated Information: Data you provide to our AI features, such as details for will drafting or insurance policy documents for summarization. The generated content (e.g., will draft) is also processed.
Technical Data: Device information, IP address, and usage data related to how you interact with our Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our Service.
To manage your account and facilitate your healthcare journey (e.g., queue management, appointments, inter-department transfers).
To enable quick and secure access to your medical records for authorized healthcare professionals.
To process transactions via the Treatment Security Wallet.
To provide AI-powered features and services as you request.
To communicate with you, including sending notifications, reminders, and support messages.
To improve the Service, including analyzing usage trends and enhancing our AI models (using anonymized and aggregated data where possible).
To comply with legal and regulatory obligations.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With Healthcare Providers: We share your relevant personal and medical information with the hospitals and clinics you visit through our platform to facilitate your care.
With Emergency Services: In the event of an S.O.S. call, we will share essential information, including your location and medical summary, with emergency responders.
With Your Next-of-Kin: If you enable this option, we will notify your designated Next-of-Kin during an S.O.S. event.
With Legal Partners: If you use our Legacy Planning feature, information may be shared with your chosen law firm for the verification and execution of your will.
For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement robust security measures, including encryption and access controls, to protect your information from unauthorized access, alteration, or disclosure. Biometric data is stored in a highly secure, encrypted format.

5. Your Privacy Rights

You have rights over your personal information. Through your account settings, you can:

Access and review your personal, medical, and financial information.
Correct or update inaccurate information.
Manage your communication preferences and consent for features like location tracking and biometric enrollment.
Request the closure of your account, subject to our data retention policies.

6. Data Retention

We retain your personal information for as long as your account is active and as needed to provide you with the Services. We will also retain information to comply with our legal obligations (e.g., retaining medical records for the legally required period), resolve disputes, and enforce our agreements.

7. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. We will notify you of any material changes by posting the new policy on this page and through other communication channels. We encourage you to review this Privacy Statement periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Statement or our data practices, please contact us through the "Help & Support" section in the app.